‘Hire more people,’ blasts Kroger shopper who abandoned store over long lines while waiting to check out
A KROGER customer has begged the company to hire more associates after waiting too long to check out.
They decided to ditch their cart and walk out the store rather than wait.
GettyA Kroger customer has urged the store hire more people to reduce checkout lines[/caption]
A Kroger shopper took to X this week after being forced to queue for the checkout.
“The line at Over-the-Rhine Kroger is sooooooo long, I left!” they wrote.
“What up, Kroger?”
The customer thought the solution was simple.
“Hire more people with some of those massive profits!”
Kroger’s annual gross profit for 2024 was $33.364 billion, according to macrotrends.net.
The grocery company replied to the concerned shopper’s post on X.
“Hi! We are so very sorry for any frustrations with the long lines at our store, and we would be happy to share your concerns with store leadership team,” wrote Kroger.
The company also asked the customer to send them a DM with the store location and their email address and phone number.
However, it’s not the first time a customer has complained about a long wait.
One recently called out the store on X for not having enough self-checkout stations open.
“Kroger why do you have 20 self-checkout terminals and only one or two open?” the customer asked.
“That creates a line down an aisle and do not make me stop to check a receipt if you don’t want to pay someone to check me out.”
Like many stores, Kroger checks customers’ receipts as they leave as an anti-theft measure.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed up checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.
Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead.
While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.
However, that test run has been phased out.
At Target, items are being limited at self-checkout.
Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.
As of March 2024, this policy has been expanded across 2,000 stores in the US.
Meanwhile, another Kroger customer accused the store of charging too much for an everyday item.
They said they found the same can of McCafe coffee at Target for three quarters the price.
“Why do you continue to charge $18 a can for this coffee while Target stores charge $13.50 for the exact same stuff?” they asked on X.
“Is it simply ‘What the market will bear?’ Or are you simply price gouging your loyal customers?”
One Kroger customer says they were double-charged when paying or gas via the app.
And another shopper says they will never order home delivery again following a debacle.
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