Aldi shopper begs for self-checkouts as lines are ‘long as ever’ – but some vow to ‘boycott’ stores that have machines
AN Aldi shopper has called on the retailer to change an ever-controversial self-checkout method.
This customer begged Aldi for self-checkout machines but many customers have not agreed with this take.
GettyAn Aldi shopper has begged for the chain to make a checkout area change (stock image)[/caption]
AlamySelf-checkouts have become an increasingly controversial and divisive topic (stock image)[/caption]
Several aspects of modern store checkout areas have become increasingly contentious.
Self-checkouts have split customers between people who praise their convenience and shoppers who want to see a return to cashiers.
Ashlee Dionne (@AshleeDionne123) explained on X, formerly Twitter, why she wanted the self-service machines at her local store.
Dionne shared how a recent in-store experience influenced her to make the complaint.
The shopper emphasized why a certain group of customers needed the self-service kiosks.
“@AldiUSA needs a self check out for us that got 1 item this line long as ever LOL all I want is my cold Diet Coke to keep me cool from crazy hot heat,” she said in her post.
Another Aldi shopper explained why they threatened to boycott Aldi over self-checkouts, The U.S. Sun has previously reported.
The customer said the retailer refused to honor their request.
“The assistant refused to open a till for me,” she said on X.
“Had to scan the whole shop on a stupid self-service checkout.
“I won’t ever be returning to Didcot Aldi.”
This customer also highlighted a specific issue they experienced with the machinery.
“It was ridiculous the shopping kept falling off the weighing pad.”
SHOPPER RAGE
One Aldi shopper even took to X and made specific demands for the retailer following their shopping trip.
Latest self-checkout changes
Retailers are evolving their self-checkout strategy in an effort to speed up checkout times and reduce theft.
Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.
Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead.
While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.
One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.
However, that test run has been phased out.
At Target, items are being limited at self-checkout.
Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.
As of March 2024, this policy has been expanded across 2,000 stores in the US.
The shopper demanded the chain lower the price of their groceries due to the time they spent waiting in line.
“For the length of time 15 customers wait in line at Aldi’s, @AldiUSA food should be cheaper or we should bill for time wasted because of greed,” they said in a X post.
Aldi did respond to this complaint and asked the customer to reach out to them directly.
“We’re sorry to hear about your self-checkout experience,” Aldi said.
“Please provide our team with some details, so we can do better next time!”
The U.S. Sun has reached out to Aldi for comment.
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